How can we help you?
Melbourne campuses closed Fri 3 April – Mon 6 April for Easter
No classes Fri 3 April – Mon 6 April. On Tue 7 April, TAFE, VE and ELICOS classes will run, but Higher Education and Swinburne College classes will not.
Croydon and Wantirna library and Latelab closed Fri 3 April – Mon 6 April. Hawthorn library open 12pm–midnight through the break, with access via Level 2 by student card. Hawthorn Latelab open 24/7, use your student ID card to swipe in.
StudentHQ and Future Student Enquiries closed Fri 3 April – Tue 7 April. Swinburne Student Association closed Fri 3 April – Fri 10 April.
2026 Student Guide
StudentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact.
StudentHQ branches are located within the library at each of the three Melbourne campuses.
Feel free to walk in with your query at the locations listed below, or call 1300 794 628.
For the contact details of other campus locations, such as Sarawak, see here.
Get ahead of the campus queue
Want to speak to StudentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!
Hawthorn Library, LB building
Level 2, off John Street, Hawthorn
Croydon Library, CD Building
12–50 Norton Rd, Croydon
Wantirna Library, WD Building
369 Stud Rd, Wantirna
Other campuses
If you're a student at one of our other locations, such as Sarawak, see the Contact Us page for contacting your student support services directly.
Need to provide your Unique Student Identifier (USI)?
From 1 January 2021, new Higher Education students will need a USI to be eligible for Commonwealth assistance, such as Commonwealth Supported Place (CSP) and/or HELP loan.
Creating and submitting your USI is a simple two-step process which takes 5-10 minutes and will secure your CSP at Swinburne.
- If you haven't already, create your USI
- Submit your USI in the portal.
Need more help?
If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at StudentHQ is there for you whenever you need them. Contact us and check out our opening hours.